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These copies are licensed and may not be sold or transferred to a third party. Upon completion of the review period, please return the evaluation copy to Wiley. Return instructions and a free of charge return shipping label are available at Outside of the United States, please contact your local representative. Quality instruction is required to help both educators and students get the most from Microsoft s software tools and to become more productive.
Thus our mission is to make our instructional programs trusted educational companions for life. To accomplish this mission, Wiley and Microsoft have partnered to windows 7 enterprise desktop support technician pdf download free download the highest quality educational programs for Information Workers, IT Professionals, and Developers. Materials created by this partnership carry the brand name Microsoft Official Academic Course, assuring instructors and students alike that the content of these textbooks is fully endorsed by Microsoft, and that they provide the highest quality information and instruction on Microsoft products.
The Microsoft Official Academic Course series focuses on workforce development. These programs are aimed at those windows 7 enterprise desktop support technician pdf download free download seeking to enter the workforce, change jobs, or embark on new careers as information workers, IT professionals, and developers.
Microsoft Official Academic Course programs address their needs by emphasizing authentic workplace scenarios with an abundance of projects, exercises, cases, and assessments. The textbooks focus on real skills for real jobs. As students work through the projects and exercises in the textbooks they enhance their level of knowledge and their ability to apply the latest Microsoft technology to everyday tasks.
These students also gain resume-building credentials that can assist them in finding a job, keeping their current job, or in furthering their education.
The concept of lifelong learning is today an utmost necessity. Job roles, and even whole job categories, are changing so quickly that none of us windows 7 enterprise desktop support technician pdf download free download stay competitive and productive without continuously updating our skills and capabilities.
The Microsoft Official Academic Course offerings, and their focus on Microsoft certification exam preparation, provide a means for people to acquire and effectively update their skills and knowledge. Wiley supports students in this endeavor through the development and distribution of these courses as Microsoft s official academic publisher. Today educational publishing requires attention to providing quality print and robust electronic content.
By integrating Microsoft Official Academic Course products and Microsoft certifications, we are better able to deliver efficient learning solutions for students and teachers alike. Microsoft and Wiley have teamed up to produce a series of textbooks that deliver compelling and innovative teaching solutions to instructors and superior learning experiences for students.
Infused and informed by in-depth knowledge from the creators of Windows 7 and crafted by a publisher known worldwide for the pedagogical quality of its products, these textbooks maximize skills transfer in minimum time.
Students are challenged to reach their potential by using their new technical skills as highly productive members of the workforce. Microsoft s direct participation not only assures you that MOAC textbook content is accurate and current; it also means that students will receive the best instruction possible to enable their success on certification exams and in the workplace. The Microsoft Official Academic Course Program The Microsoft Official Academic Course series is a complete program for instructors and institutions to prepare and deliver great courses on Microsoft software technologies.
With MOAC, we recognize that, because of the rapid pace of change in the technology and curriculum developed by Microsoft, there is an ongoing set of needs beyond classroom instruction tools for an instructor to be ready to teach the course. The MOAC program endeavors to provide solutions for all these needs in a systematic manner in order to ensure a successful and rewarding course experience for both instructor and student technical and curriculum training for instructor readiness with new software releases; the software itself for student use at home for building hands-on skills, assessment, and validation of skill development; and a great set of tools for delivering instruction in the classroom and lab.
All are important to the smooth delivery of an interesting course on Microsoft software, and all are provided with the MOAC program. We think about the model below as a gauge for ensuring that we completely support you in your goal of teaching a great course. As you evaluate your instructional materials options, you may wish to use the model for comparison purposes with available products. Many pedagogical features have been developed specifically for Microsoft Official Academic Course programs.
Presenting the extensive procedural information and technical concepts woven throughout the textbook raises challenges for the student and instructor alike. The Illustrated Book Tour that follows provides a guide to the rich features contributing to Microsoft Official Academic Course program s pedagogical plan. Following is a list of key features in each lesson designed to prepare students for success on the certification exams and in the workplace: Each lesson begins with an Objective Domain Matrix.
More than a standard list of learning objectives, the Objective Domain Matrix correlates each software skill covered in the lesson to the specific MCITP exam objective domain. Concise and frequent Step-by-Step instructions teach students new features and provide an opportunity for hands-on practice. Numbered steps give detailed step-by-step instructions to help students learn software skills. The steps also show results and screen images to match what students should see on their computer screens.
Illustration such as screen images provide visual feedback as students work through the exercises. The images reinforce key concepts, provide visual clues about the steps, and allow students to check their progress. Key Terms are listed at the beginning of the lesson. When these windows 7 enterprise desktop support technician pdf download free download technical terms are first used later in the lesson, they appear in bold italic type and are defined.
Engaging point-of-use Reader aids, located throughout the lessons, tell students why this topic is relevant The Bottom Lineprovide students with helpful hints Take Noteor show alternate ways to accomplish tasks Another Way.
Reader aids also provide additional relevant or background information that adds value to the lesson. Certification Ready features throughout the text signal students where a specific certification objective is covered. They provide students with a chance to check their understanding of that particular MCITP exam objective and, if necessary, review the section of the lesson where it is covered.
Knowledge Assessments provide progressively more challenging lesson-ending activities, including practice exercises and case scenarios. A Lab Manual accompanies this textbook package. The Lab Manual contains handson lab work corresponding to each of the lessons within the textbook.
Numbered steps give detailed, step-by-step instructions to help students learn workplace skills associated with Windows 7. The labs are constructed using real-world scenarios to mimic the tasks students will see in the workplace.
In both instances, each sublesson will discuss how to troubleshoot problems relating to wireless and VPN connections. You just got home from a long day at work and you get a call from your CIO. He took his computer home, and he is having problems getting connected to the Internet with his wireless network card.
As a result, the CIO cannot use his VPN connection to connect to the corporate servers so that he can access a report that he needs for an important windows 7 enterprise desktop support technician pdf download free download in the morning.
You need to help him connect to his wireless network and windows 7 enterprise desktop support technician pdf download free download to the corporation s network using a VPN connection. When you purchase a laptop computer today, it will most likely come with a wireless card or wireless interface to connect to an wireless network. Understanding Wireless Standards Most wireless networks used by companies are b, g, or n networks.
Wireless devices that are based on these specifications can be Wi-Fi certified to show they have been thoroughly tested for performance and compatibility. Privilege Use Determines whether to audit each instance of a user exercising a windows 7 enterprise desktop support technician pdf download free download right. Process Tracking Determines whether the OS audits process-related events such as process creation, process termination, handle duplication, and indirect object access.
This is usually used for troubleshooting. System Determines whether the OS audits if the system time is changed, system startup or shutdown, attempt to load extensible authentication components, loss of auditing events due to auditing system failure, and security log exceeding a configurable warning threshold level. Table Wireless protocols b was the first widely accepted wireless technology, followed by g and n.
See Table You must first enable Object Access using group policies. Then you must specify which objects you want to audit. Troubleshooting Authentication Issues Authentication issues are a common problem that everyone has to deal with. The simplest and easiest mistake for users is forgetting their password, which then needs to be reset.
If the solution isn t that simple, then you need to dig a little bit deeper. For example, if the account is disabled or the password expired, you will see a message to that effect.
If you log in after hours when you have logon hour restrictions, or from the wrong computer when you have computer restrictions, windows 7 enterprise desktop support technician pdf download free download will get a message to that effect.
Other items that you should check include: When typing in your username and password, always check the caps lock and num lock keys first. Make sure you have the correct language defined and that the keyboard is operating fine where all of the buttons click properly.
If the time is off, authentication can fail. Therefore, you should also check the time and time zone of the computer. If your computer is no longer part of the domain or is no longer trusted, you will not be able to log in to the domain.
If you have checked the obvious and you still cannot log on, you should check the Event Viewer next. You should check the security logs if you have enabled login auditing. You should also check the System logs windows 7 enterprise desktop support technician pdf download free download make sure that there are no errors that would contribute to this problem.
Also if you try to access a remote object such as a shared folder or shared printer, you will need to check the computer or host that manages the shared objects and look though the Event Viewer logs. You can also specify what type of dump occurs during a system failure. Using the Advanced Boot Menu When you have some problems that occur during boot up, you may need to take some extra steps to get the computer in a usable state so that you can fix the problem. If you have Windows 7, you can then select one of the following options: Repair Your Computer: Shows a list of system recovery tools you can use to repair startup problems, run diagnostics, or restore your system.
This option is available only if the tools are installed on your computer s hard disk. Safe Mode: Starts Windows with a minimal set of drivers and services. If you make a change to the system and Windows no longer boots, you can try safe mode.
Safe Mode with Networking: Starts Windows in safe mode and includes the network drivers and services needed to access the Internet or other computers on your network. Safe Mode with Command Prompt: Starts Windows in safe mode with a command prompt window instead of the usual Windows interface.
Enable Boot Logging: Creates a file, ntbtlog. Enable low-resolution video : Starts Windows using your current video driver and using low resolution and refresh rate settings.
